Common queries answered

Frequently asked Questions

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at customerservice@eclectry.com to review the status of your order. Refunds will be handled through email if necessary.

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:
Gift cards
Downloadable products

For return instructions please contact us at customerservice@eclectry.com

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use

-Any item not in its original condition

-Items that are damaged or missing parts for reasons not due to our error

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@ecelctry.com

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@eclectry.com


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be emailed to you.

If the return is due to an error or defect of our part, return shipping is free.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact customer service@eclectry.com

An email will be sent to you with order tracking information once your product ships.

Please contact us at customerservice@eclectry.com

Please contact us as soon as possible at customerservice@eclectry.com

We currently only ship to the United States

Your items may come in multiple packages. 

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