Policies

Payment
I use PayPal to process all transaction. You do not have to have or even sign up for a PayPal account. You can just enter a credit card and they will process the transaction. I chose PayPal because I am a small business and wanted make sure my customers felt safe entering their payment information.

Processing Time
Standard orders will be shipped in 1-3 business days.

Cancelations
To cancel an order for a full refund you must contact me before the item is shipped.

Shipping
Standard shipping is First Class via USPS with tracking. However, for an additional charge I will ship items any way desired. Please contact me to if you would prefer another shipping method or expedited shipping

International customers are responsible for any duty or tariff fees. I do not provide tracking for international orders, but am willing to add it for a fee, if it is available through the USPS.

Insurance is also available for an additional charge as long as it is offered by the USPS.

Refunds and Exchanges
Orders canceled before an item is shipped will receive a full refund, including shipping costs.

Unused items can be exchanged. Buyer/ Exchanger must pay all shipping costs.

Returns
I stand by my work and want you to be fully satisfied with your purchase. If you receive an item that has been broken or damaged in shipping, or if you consider an item to be defective or to have been misrepresented, you may return it free of charge for a full refund including shipping costs.

If you have any other problem with your item upon receiving it or after wearing it please contact me to discuss how we can make you a satisfied customer.

Additional Policies and FAQs
I love custom orders. If you see something in my shop you almost love but…, contact me and we will see what can be done to make it a piece of jewelry you absolutely love. Wondering if I can do something like…. Just ask.

In many cases a non-refundable 50% payment will be required upfront for customer orders with the balance due upon completion once you have agreed you are happy with the final product. Custom order payment terms are subject to change at Eclectry’s discretion depending on the nature of the order.

Own a store and want to carry my products?
Wholesale customers please contact me for pricing and details.

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